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Privacy policy & security
1. Our Privacy CommitmentAt Lendi Financial Limited, your privacy is our priority. We comply with the New Zealand Privacy Act 2020, and this Privacy Statement explains how we collect, store, use, and share your personal information. It does not limit or exclude any rights you have under the Privacy Act. If you provide us with personal information through this website, we will protect it as described below. Please note that this Privacy Statement may be updated from time to time.
2. About UsLendi Financial Limited is a registered company in New Zealand and is a licensed Financial Advice Provider (FSP1006898). This license allows businesses operating under Lendi’s license to provide financial advice to retail clients. 3. What You Need to Know- We will take appropriate measures to safeguard your information.- If we become aware of your information being lost or compromised, we will adhere to the notification requirements outlined in the Privacy Act.- Your information will never be sold to third parties.- We use the information we collect to deliver our services to you and enhance our operations.- If you have any questions or concerns about how we handle or use your information, feel free to contact us
4. Types of Information We May CollectWe collect personal information to provide our services. This information may be collected directly from you, through your use of our services, or from authorized third parties and public sources.
4.1 Personal Information We Collect:- Contact details: Name, address, phone number, email.- Identity verification documents include items such as a driver’s license, passport, and similar forms of identification.- Financial information includes details about your employment, income, assets, liabilities, credit history, tax returns, financial statements, bank statements, loan statements, and credit card statements.- Sensitive information refers to details about your financial situation, such as challenges arising from illness, gambling, addiction, or other personal circumstances. 4.2 Other Sources of Personal Information:We may collect information from:- Your representatives, such as solicitors or conveyancers.- Joint applicants, co-applicants, or guarantors.- Referral partners who refer your business to us. - Credit reporting agencies and other organizations we collaborate with.- Your employer. 4.3 When We Collect Your Information:We collect your information when you:- Enquire about, apply for, or use our products or services.-Speak to us about a loan application or a related product.- Provide feedback or make a complaint.- Visit our website, mobile app, or use our digital services.- Participate in activities such as competitions or surveys.- Interact with us or do business with us. 5. Use of Artificial Intelligence ToolsWe may use AI-powered tools, such as ChatGPT, to assist with providing services and answering inquiries. These tools, provided by OpenAI, are designed to enhance user experience by processing language input. Please note that while we strive to protect your privacy, any information shared during interactions with these AI tools will be subject to OpenAI’s privacy policies, which may differ from ours. We recommend reviewing their privacy policy for more details.If you provide personal information about another person, you acknowledge that you are authorized to do so and agree to inform them of the contents of this Privacy Statement. 6. How We Use Your InformationWe collect and use your personal information to deliver the products and services you request. Occasionally, we may notify you about other services we offer. We do not sell or share your information with third parties without your consent.
6.1 Serving You as a CustomerWe use your information to:- Verify your identity.- Assess your eligibility for lender products.- Evaluate your needs and objectives for purchasing property.- Assist with online applications.- Process and submit your credit applications.- Provide information about related insurance products.- Inform you about our or third parties’ products and services.- Manage our relationship with you or your business.- Understand your needs and improve our services and products. 6.2 Managing Our OperationsWe use your information for:- Internal reporting and analysis.- System development and testing.- Responding to and resolving complaints.- Reviewing your feedback and assessing your use of our products or services. 6.3 Complying with Legal ObligationsWe may use your information to:- Meet legal and regulatory requirements.- Share relevant information with law enforcement, government, and regulatory bodies.- Identify, investigate, and prevent criminal activity.
7. Information Retention and SecurityWe retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. We have implemented robust cybersecurity measures to protect your information from unauthorized access or disclosure, including:
Security softwareAnti-virus softwareBackup processesOther cybersecurity protocols 8. Information HostingWe use cloud storage for client records, which may be hosted outside New Zealand. Our compliance training systems are hosted in New Zealand, while Office 365, which we use, is hosted in the USA and complies with General Data Protection Regulations (GDPR). When sharing your data with third parties, we ensure that they are contractually obligated to implement appropriate technical and organizational measures to protect your personal information. However, please note that some providers may operate under privacy laws and regulations different from those in New Zealand, and we cannot guarantee absolute compliance with their obligations to us.
9. Your Rights to Access and Correct InformationWe make every effort to ensure that the personal information we hold is accurate and up-to-date. You have the right to verify whether we hold any personal information about you and to request access to it. If you believe any information is incorrect, you have the right to request corrections. If you wish to request a copy of your information, correct it, or be removed from our subscription lists, please contact us through our website.
10. Internet UseWhile we take reasonable steps to ensure secure internet connections, any information you provide online is at your own risk. Our website may contain links to other websites, which operate under their own privacy policies. We do not assume responsibility for their practices. 11. Data Privacy Policy We are committed to protecting and securing the data you have entrusted to our service.
This Privacy Policy was last updated in Jan 2025.
2. About UsLendi Financial Limited is a registered company in New Zealand and is a licensed Financial Advice Provider (FSP1006898). This license allows businesses operating under Lendi’s license to provide financial advice to retail clients. 3. What You Need to Know- We will take appropriate measures to safeguard your information.- If we become aware of your information being lost or compromised, we will adhere to the notification requirements outlined in the Privacy Act.- Your information will never be sold to third parties.- We use the information we collect to deliver our services to you and enhance our operations.- If you have any questions or concerns about how we handle or use your information, feel free to contact us
4. Types of Information We May CollectWe collect personal information to provide our services. This information may be collected directly from you, through your use of our services, or from authorized third parties and public sources.
4.1 Personal Information We Collect:- Contact details: Name, address, phone number, email.- Identity verification documents include items such as a driver’s license, passport, and similar forms of identification.- Financial information includes details about your employment, income, assets, liabilities, credit history, tax returns, financial statements, bank statements, loan statements, and credit card statements.- Sensitive information refers to details about your financial situation, such as challenges arising from illness, gambling, addiction, or other personal circumstances. 4.2 Other Sources of Personal Information:We may collect information from:- Your representatives, such as solicitors or conveyancers.- Joint applicants, co-applicants, or guarantors.- Referral partners who refer your business to us. - Credit reporting agencies and other organizations we collaborate with.- Your employer. 4.3 When We Collect Your Information:We collect your information when you:- Enquire about, apply for, or use our products or services.-Speak to us about a loan application or a related product.- Provide feedback or make a complaint.- Visit our website, mobile app, or use our digital services.- Participate in activities such as competitions or surveys.- Interact with us or do business with us. 5. Use of Artificial Intelligence ToolsWe may use AI-powered tools, such as ChatGPT, to assist with providing services and answering inquiries. These tools, provided by OpenAI, are designed to enhance user experience by processing language input. Please note that while we strive to protect your privacy, any information shared during interactions with these AI tools will be subject to OpenAI’s privacy policies, which may differ from ours. We recommend reviewing their privacy policy for more details.If you provide personal information about another person, you acknowledge that you are authorized to do so and agree to inform them of the contents of this Privacy Statement. 6. How We Use Your InformationWe collect and use your personal information to deliver the products and services you request. Occasionally, we may notify you about other services we offer. We do not sell or share your information with third parties without your consent.
6.1 Serving You as a CustomerWe use your information to:- Verify your identity.- Assess your eligibility for lender products.- Evaluate your needs and objectives for purchasing property.- Assist with online applications.- Process and submit your credit applications.- Provide information about related insurance products.- Inform you about our or third parties’ products and services.- Manage our relationship with you or your business.- Understand your needs and improve our services and products. 6.2 Managing Our OperationsWe use your information for:- Internal reporting and analysis.- System development and testing.- Responding to and resolving complaints.- Reviewing your feedback and assessing your use of our products or services. 6.3 Complying with Legal ObligationsWe may use your information to:- Meet legal and regulatory requirements.- Share relevant information with law enforcement, government, and regulatory bodies.- Identify, investigate, and prevent criminal activity.
7. Information Retention and SecurityWe retain your personal information only as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required by law. We have implemented robust cybersecurity measures to protect your information from unauthorized access or disclosure, including:
Security softwareAnti-virus softwareBackup processesOther cybersecurity protocols 8. Information HostingWe use cloud storage for client records, which may be hosted outside New Zealand. Our compliance training systems are hosted in New Zealand, while Office 365, which we use, is hosted in the USA and complies with General Data Protection Regulations (GDPR). When sharing your data with third parties, we ensure that they are contractually obligated to implement appropriate technical and organizational measures to protect your personal information. However, please note that some providers may operate under privacy laws and regulations different from those in New Zealand, and we cannot guarantee absolute compliance with their obligations to us.
9. Your Rights to Access and Correct InformationWe make every effort to ensure that the personal information we hold is accurate and up-to-date. You have the right to verify whether we hold any personal information about you and to request access to it. If you believe any information is incorrect, you have the right to request corrections. If you wish to request a copy of your information, correct it, or be removed from our subscription lists, please contact us through our website.
10. Internet UseWhile we take reasonable steps to ensure secure internet connections, any information you provide online is at your own risk. Our website may contain links to other websites, which operate under their own privacy policies. We do not assume responsibility for their practices. 11. Data Privacy Policy We are committed to protecting and securing the data you have entrusted to our service.
This Privacy Policy was last updated in Jan 2025.